How to Contact Talkspace and Get A Response (Fast!)

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Contact Talkspace: Woman stressed

If you’ve signed up to Talkspace and need to contact customer support, you’ll want to know the fastest way to get a response from the customer service staff, especially if you’re feeling frustrated about the issue you’re dealing with.

Some Talkspace users have reported dissatisfaction with Talkspace’s customer service. Here’s the lowdown of what you can expect when contacting the platform and how to increase your chance of getting a quick response.

Try HeadSpace if Talkspace is not working for you

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Extensive Content Library: Headspace features a vast library of content covering mental and emotional well-being topics. The library includes resources for improving emotional health, nurturing relationships, and enhancing workplace mental health. By offering such a diverse range of topics, Headspace ensures that users can find content that aligns with their unique needs and goals.

Free Trials and Discounts: To make its offerings more accessible, Headspace offers a free trial for its web and app subscriptions. This allows potential users to explore the app’s features before committing to a paid subscription. Additionally, Headspace offers significant discounts for students and families, making it a cost-effective choice for those on a budget.

Versatile Features: Headspace incorporates additional features to support overall well-being beyond meditation and mindfulness. This includes mindful movement workouts for those looking to integrate mindfulness into their physical exercise; sleep sounds to assist with restful sleep, and SOS sessions for moments of stress or panic. Daily highlights also provide users with regular inspiration and motivation.

The Best Ways to Contact Talkspace

As with any online therapy service, Talkspace has different ways to contact them. But not all of them are effective and can cause you to waste your time. With this in mind, here’s a breakdown of ways to contact them and increase your chances of getting a response faster.

MethodContact Details
Live ChatLogin to your account on the app or website, click on the chat icon (located at the bottom of your screen)
TwitterDirect message @Talkspace
Emailsupport@talkspace.com (recommended to send from the email address linked to your Talkspace account)
Online Formhttps://help.talkspace.com/hc/en-us/requests/new
Phone NumberTalkspace does not have a dedicated phone number for customer support.

Live Chat

The live chat option for members is a convenient way to contact Talkspace customer support. You can access it by logging into your account on the app or website. Once you’re in, click on the chat icon (located at the bottom of your screen). You’ll be able to chat with a member of support instantly.

However, no live chat option exists if you’re not a Talkspace subscriber. When you access the live chat from the website’s Help Center, a bot in the chat will send you articles that can provide you with information that could be useful but is frustrating to search for when you need help fast.

Twitter

While this isn’t a conventional way to contact Talkspace from the app or website, it’s been shown to be an effective way to get a response from the company. Talkspace recommends using the social media channel but advises sending them a direct message so your query can be answered quickly. Talkspace’s Twitter handle is @Talkspace.

One person on the Talkspace Twitter page stated that they sent numerous emails to Talkspace and never received a reply, so they chose to send a tweet instead. Talkspace replied to them and suggested that they send a direct message for a faster response.

Switch to the top-rated therapy platform.

Email

Talkspace has a customer support email address: support@talkspace.com. However, Talkspace advises members to send them a message from the email address linked to their Talkspace account, as this ensures faster response times.

Online Form

You can fill out an online form on the Talkspace website to contact the support staff. You’ll have to submit information such as your:

  • Email address.
  • Subject and description of your request/query.
  • How you pay for your Talkspace membership (choose from scroll-down options).
  • Your insurance provider (if you have one).
  • Your Talkspace program (choose from scroll-down options).
  • Attachments you want to send (such as files that support your query).

Phone Number

This is the worst way to try to contact Talkspace if you have customer service queries because, at this time, Talkspace doesn’t have a dedicated phone number you can contact for support.

The website provides a toll-free number that’s reserved for emergencies. Note that this number is sometimes mistakenly mentioned as Talkspace’s customer support number!

Common Reasons For Contacting Talkspace

On Trustpilot, customer reviews of Talkspace show that some of the most common reasons why people contact Talkspace include the following:

  • Wanting to change their billing methods, such as credit cards.
  • Requesting itemized bills or other documents for submission to healthcare providers.
  • Experiencing issues with incorrect subscription charges.
  • Wanting to redeem a gift certificate.

Other sites reveal that common customer complaints include the following:

Switch to the top-rated therapy platform.

Frequently Asked Questions About Contacting Talkspace

There are some questions that Talkspace members and those interested in signing up for the therapy platform want to be answered. Here’s a rundown of some of the most common ones.

Is Talkspace 24-7?

Talkspace offers 24-7 therapy and integrated chat support so that you can contact your therapist at any time. The platform’s customer service is available seven days a week if you need to make a complaint, specifically by email and Twitter. The company’s support team claims to reply to queries and messages within a few hours during business hours.

How Do I Cancel Talkspace?

To cancel Talkspace, log into Talkspace and click on your name/nickname at the top left corner of the screen. Select the dropdown menu and choose ‘View Payment and Plan.’ From there, click ‘Cancel plan’ and follow the on-screen prompts.

Note that you can’t cancel your subscription to Talkspace if you’ve ‘paused’ it, as this freezes your subscription. You have to first unpause it. You can view the pause options under the ‘View Payment and Plan’ section of your profile.

Where is the Talkspace Corporate Office?

The Talkspace corporate office is located in New York. Its physical address is 2578 Broadway 607, New York City, New York, 10025, United States.

How Do I Contact Talkspace For a Refund?

To contact Talkspace for a refund, you can email them at support@talkspace.com. The support team will check the request for a refund, but it’s essential to send the request within 90 days of the next date on which you’ll be charged. However, your request for a refund won’t be successful in the following cases:

  • You’ve canceled a live session less than 24 hours before it’s meant to start.
  • You missed a live session and want a refund for it.
  • You’ve only used part of your subscription.

If you cancel your subscription before your monthly plan expires, you’ll lose the remaining time you could have used for therapy and won’t get a refund.

The Scientific Case for Meditation and Mindfulness

Employees at Google and Roche who used Headspace for 8 weeks experienced a 46% drop in depression and a 31% drop in anxiety, according to a published study.

Headspace is often ranked as the best meditation app, and it’s not hard to see why. It has a simple, soothing interface and various meditations for different levels and goals.

Try HeadSpace.com

Canceling Talkspace? Here’s a Great Alternative

If unsatisfied with Talkspace’s service, you might want to switch to another online mental health platform. A good one to try is BetterHelp, which provides a more affordable way to get mental health and offers members financial assistance. You can read our guide that breaks down BetterHelp’s features and services, then complete a quick questionnaire on BetterHelp so you can be matched with a therapist.

Image source:
Photo by Elisa Ventur on Unsplash

Giulia Thompson
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