Hims is a health platform for men that’s easy to subscribe to if you’re looking for therapy and medication to treat mental health conditions such as anxiety and depression. It also provides additional health services, such as sexual health and hair loss treatments.
Hims offers therapy sessions at a flat rate of $99 per session, so it’s a great pay-as-you-go option. But you can also purchase medicine and counseling treatment plans that cost $25 per month.
If you’re unhappy with the products or services, you can cancel your Hims subscription from your online account at any time, but there are other ways. Alternatively, you might prefer to pause your subscription if that feels right for you.
This article breaks down how to quickly cancel your Hims subscription, how to pause your subscription instead, and what to know about getting refunds.
How to cancel Hims subscription via email
You can cancel your Hims subscription whenever you want by emailing support@forhims.com. Make sure you clearly request a cancelation. Note that you have to cancel your Hims subscription at least 48 hours before its renewal processing date to ensure you don’t get billed for any unused services.
Cancelation of your subscription will occur at the end of the current subscription period.How to cancel Hims subscription via phone
You can also phone Hims directly to cancel your subscription. The number is 1-800-368-0038.
How to cancel Hims subscription from your account
As a Hims member, you can cancel your subscription directly from your profile. Here are the steps to follow.
- Log into your Hims user account.
- Choose the menu icon, located at the top right of the page so you can open up the black sidebar.
- From there, click ‘Account’ so you can access the menu.
- Click on ‘Subscriptions’ to access your subscriptions page.
- Select ‘Manage.’ This enables you to manage your subscriptions.
- Go to the ‘Get help’ button, which will display a drop-down menu.
- Select ‘Cancel subscription.’
- Confirm your decision.
Note that you should contact Hims via phone or email for support if there’s no’ Cancel subscription’ option.
Comparison between Hims vs. Our top-rated online therapy
| BetterHelp | Hims Therapy |
| Does not accept insurance, but you can request financial assistance | Has a smaller network of licensed therapists who use cognitive behavioral therapy (CBT) as the main technique |
| Members can reach out to support 24/7 via email, phone, or contact form | Provides email and FAQ section for customer service |
| Does not accept insurance but you can request financial assistance | Accepts insurance from some providers |
| Live video, live phone, you can message your therapist anytime | Allows video and audio calls with your therapist |
| Cost ranges from $60-$90 per week | $199 per month for therapy |
How to cancel Hims subscription via the app
Hims offers users access to a mental health app available on Android and iPhone. Here’s how to cancel your Hims subscription via the app.
On Android
- Open the app from your phone.
- Click on the ‘Menu’ icon.
- Select ‘Subscriptions.’
- Choose ‘Hims’ and ‘Cancel subscription.’
On iPhone
- On your phone, open ‘Settings’ and tap your name.
- Choose the Hims subscription from your list of subscriptions.
- Select ‘Cancel.’ You might need to scroll down to find the option to cancel your subscription.
Try HeadSpace, a great alternative to online therapy
Accessible Mindfulness and Meditation: Headspace introduces mindfulness and meditation in a non-intimidating and user-friendly manner. The app uses easy-to-follow instructions and simple, engaging animations that guide beginners through the basics. Rather than throwing you into the deep end, Headspace gradually introduces new techniques, allowing users to build their confidence in meditation and mindfulness practices.
Extensive Content Library: Headspace features a vast library of content covering mental and emotional well-being topics. The library includes resources for improving emotional health, nurturing relationships, and enhancing workplace mental health. By offering such a diverse range of topics, Headspace ensures that users can find content that aligns with their unique needs and goals.
Free Trials and Discounts: To make its offerings more accessible, Headspace offers a free trial for its web and app subscriptions. This allows potential users to explore the app’s features before committing to a paid subscription. Additionally, Headspace offers significant discounts for students and families, making it a cost-effective choice for those on a budget.
Versatile Features: Headspace incorporates additional features to support overall well-being beyond meditation and mindfulness. This includes mindful movement workouts for those looking to integrate mindfulness into their physical exercise; sleep sounds to assist with restful sleep, and SOS sessions for moments of stress or panic. Daily highlights also provide users with regular inspiration and motivation.
How to change your Hims Online Therapy subscription
You may not want to cancel your entire subscription but stop using a few services. To view what items are listed and remove ones you don’t want anymore, follow these steps:
- Log into your Hims user account.
- Choose the menu icon, located at the top right of the page, so you can open up the black sidebar.
- Select ‘Account.’
- Click on ‘Subscriptions’ to access your subscription details page.
- Once you’re in your subscriptions, select ‘Manage.’
- Choose the ‘Get help’ drop-down menu icon.
- Click on ‘Add or remove items.’ A pop-up screen displays a list of items currently included in your subscription.
- It needs to have a checkmark next to it to keep an item. If you want to remove any items, deselect them so there’s no checkmark next to them.
- When you’re done, be sure to choose ‘Save changes.’
Alternatives to online therapy
If online therapy doesn’t seem suitable, consider switching to Headspace. As an application focused on mindfulness and meditation, Headspace offers a range of resources designed to enhance mental and emotional well-being in a user-friendly way. Here’s why it may be an appealing option:
Accessible Mindfulness and Meditation: Headspace introduces mindfulness and meditation in a non-intimidating and user-friendly manner. The app uses easy-to-follow instructions and simple, engaging animations that guide beginners through the basics. Rather than throwing you into the deep end, Headspace gradually introduces new techniques, allowing users to build their confidence in meditation and mindfulness practices.
Extensive Content Library: Headspace features a vast content covering mental and emotional well-being topics. The library includes resources for improving emotional health, nurturing relationships, and enhancing workplace mental health. By offering such a diverse range of topics, Headspace ensures that users can find content that aligns with their unique needs and goals.
Free Trials and Discounts: To make its offerings more accessible, Headspace offers a free trial for its web and app subscriptions. This allows potential users to explore the app’s features before committing to a paid subscription. Additionally, Headspace offers significant discounts for students and families, making it a cost-effective choice for those on a budget.
Versatile Features: Headspace incorporates additional features to support overall well-being beyond meditation and mindfulness. This includes mindful movement workouts for those looking to integrate mindfulness into their physical exercise; sleep sounds to assist with restful sleep, and SOS sessions for moments of stress or panic. Daily highlights also provide users with regular inspiration and motivation.
How do I snooze or change the date of my next order?
The great thing about a Hims subscription is that you can snooze or change your next medication order refill to get the medication you need when it’s more convenient.
Here’s how to do it.
- Log into your Hims account.
- View the account options at the top of the page, and click ‘Subscriptions.’
Your subscription details page will display three options: ‘Get a refill,’ ‘Change refill date,’ and ‘Manage.’
Here’s how to choose the right option:
- If you want to process a medication refill, choose ‘Get a refill.’ This will push your ‘Next order date’ to the following day.
- If you want to change your next medication refill date, choose the ‘Change refill date’ option.
- Or, choose ‘Manage’ and ‘Snooze next refill’ if you want to push your next medication order by one month. Note that you can do this as regularly as you like until the prescription expiration date.
Hims subscription cancelation template
If you’re canceling your Hims subscription via email, it might help you to make use of a template to ensure you send the correct info. You can find a template on sites such as Cancel.io.
Your email should contain your contact details, including your full name and email address linked to your Hims account.
The body of the email should clearly state that you want to cancel your account. You can also mention in your email subject that you want to cancel your subscription so that it’s clear, such as by writing ‘Cancel Subscription Request.’
An example of a cancelation letter email body is the following:
Dear sir or madam,
I hereby wish to cancel my subscription immediately or at the earliest possible date.
Please send me written confirmation of cancelation stating the date on which it takes effect.
Kind regards.
In 2019, an article published on CNBC described client frustration when trying to cancel their Hims subscriptions. The article mentioned how people reported on the Better Business Bureau that they were being charged money after canceling their subscriptions, sometimes up to $15 per month.
A spokesperson for Hims who was interviewed for the article, acknowledged this issue clients were facing and stated that the fees would be adjusted and the problem resolved. But, you might still experience similar issues when canceling your subscription permanently, so it’s good to be aware of it.
Preview of a finished Hims subscription cancelation
You’ll be asked to confirm your decision when you cancel your Hims subscription online. Be sure to do this so that your request will be processed quickly.
If you’ve sent a Hims subscription cancelation letter via email, you should await a response from the customer support staff. Check your bank balance and report any fees or charges promptly!
Online reviews of Hims Online Therapy cancelation process
Hims states that their customer service team will reply to your cancelation email to confirm your request. However, some people online have reported experiencing difficulties with canceling their subscriptions, specifically regarding not receiving a reply from the company.
As one user states on Trustpilot, “Emailed to cancel my subscription eight days ago. No reply. Emailed again yesterday, no reply.”
Another negative Reddit review claims, “3 emails sent. No response. Message sent via Facebook which [got] a generic ‘out of office’ response.”
On the @askforhims Twitter page, other users have left some negative reviews when it comes to canceling one’s subscription.
On their Twitter page, the company is good at responding to complaints. When one user sent the company the email below expressing frustration with canceling their subscription, the company replied that they can be contacted via direct message on Twitter or email. They do seem supportive and want to help people solve their issues!
Can you get a refund from Hims?
Another common complaint from Hims users is that they didn’t get refunded after sending a cancellation letter. Note that you have to ensure you cancel your Hims subscription at least 48 hours before your next payment is processed. This is because they can’t ensure you’ll get refunded if their pharmacy has already processed your next order.
Hims won’t give you a refund for any partially-used subscription periods. That said, it’s always worth checking with them if you qualify for a refund because Hims states on their website that they may give user accounts refunds on a case-by-case basis.
If you’ve added hair loss treatments to your Hims subscription, you might wonder if you can get a refund for them. Hims does offer hair loss treatment refunds as long as you ensure you meet certain criteria, such as submitting a claim within 90 days from when Hims notified you that their clinician approved your treatment plan.
Can you reactive your Hims account?
What happens if you deleted your Hims account but want to reactivate it at a later stage? Don’t worry! Unlike other Telehealth platforms that don’t allow you to reactivate your account, you can reactivate your Hims subscription by following these steps:
- Log into your Hims account and go to ‘Subscriptions.’ (This is located in the ‘Menu,’ under the ‘Account’ option.)
- Select the ‘Reactivate subscription’ option.
- Select ‘Yes, reactivate’ to confirm your choice.
How to contact Hims customer support
If you’re struggling to cancel your Hims subscription or want to get in touch with Hims for other customer service issues, you can use the communication channels Hims provides. These include:
- Live chat. This is available every day of the week between 5 am and 8 pm (Pacific Time). You can access the Live Chat on the Hims website or via the app by selecting the ‘Help’ button, which is located at the bottom left of the screen. If you’re accessing Hims via your mobile device, the ‘Help’ button might appear as a small button containing a speech bubble icon.
- Twitter. Check out the @askforhims Twitter page, from where you can DM or tweet Hims.
- Facebook. Visit the facebook.com/wearehims page.
Hims states that you can send them a private message on any of their social media profiles. But, they mention that if you’re getting in touch with them about a specific subscription, you should include your order number in your message. This will ensure you receive a faster reply.
Conclusion
If you want to cancel your Hims subscription to their range of telehealth services, you need to email them directly so that you increase your chances of getting a reply and closing your account. Ensure you are clear about the purpose of canceling your subscription so that they can process it promptly. To prevent complications, your subscription cancelation should be done at least 48 hours before your next billing date.
Many people find that
Once you’ve deleted Hims, you might want to check out other popular online mental health platforms if you still require support.
